Frequently asked questions
Here you can find answers on the most frequently asked questions.
- Our Products
- Shipping Info
- Returns & Exchanges
- Billing
- Customer Account
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How are the products formulated?
Script Wellness products are formulated by our highly experienced team in the UK and Europe. The team is constantly reviewing the performance of our existing products and developing new product formulations.
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How can you prove the efficacy of Script Wellness products?
Our products are tested extensively before they are released to Script Wellness customers. Script Wellness products, like most alternative therapies, have not been subjected to the testing rigour that applies to synthetic pharmaceuticals. This is because all ingredients are natural and the products are very safe to use. Efficacy is proven by the vast number of repeat customers that Script Wellness enjoys. Like most natural products and supplements, we do not expect Script Wellness products to work for everyone.
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Are Script Wellness products organic?
Most of the ingredients are certified organically produced. However, we cannot assure that every ingredient is fully organic and therefore we cannot add organic certification. Our menstruation oil, for example, is 96% organic at this stage. We are working hard to increase the proportion of organic ingredients closer to 100%.
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What are the active ingredients of the Script Ease Oil?
The active ingredients are Black Cumin Oil, Almond Oil, Jojoba Oil and St John's Wort macerate, combined with other essential oils for skin moisturising and conditioning.
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Can I use too much oil?
Please follow the application instructions on the product carton or label.
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What is the shelf life of Script Ease oil?
Script Ease Oil will last for up to 18 months if kept out of direct sunlight and below 30°C. It is always best to store the oil bottle inside the cardboard carton.
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How much CBD is infused with Script Ease oil?
The amount of CBD in Script Ease oil is 0.2%.
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How pure are the aromatherapy oils in Script Ease Oil?
The essential aromatherapy oils are usually 100% pure. If an essential oil is mixed with a carrier oil such as olive oil, e.g. 2% rose oil or jasmine oil, then this is noted explicitly.
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How long should I leave it on for maximum affect?
When the oil is applied to the skin, it takes between 40 and 60 minutes for it to be fully absorbed and detected in the blood. The effect of the oil remains for 10 to 12 hours.
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Does the oil stain my clothes?
Some oils, such as citrus oils like lemon and orange, can stain clothing. Please follow the application instructions on the product carton or label: these will ensure optimal effect and minimise the chance of staining.
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Can I take Script Ease oil if I am already taking pain relief?
St John’s Wort can compromise the efficacy of some medications. If you are on medication please check with your doctor or pharmacist if the oil is safe to use.
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Does the oil help during the premenstrual cycle?
Naturally!
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What is the difference between hemp and cannabis?
Hemp and cannabis are both the same species. Typically hemp contains higher amounts of CBD while cannabis contains more THC.
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What is CBD?
CBD (Cannabidiol) is a natural compound extracted from the hemp plant. There are over 170 cannabinoids identified and extracted from hemp plants, of which CBD is one. Our CBD comes from a particular type of hemp called Cannabis Sativa. CBD is often associated with positive therapeutic properties. It has no psychoactive effects.
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What is THC?
THC (delta-9-tetrahydrocannabinol) is a cannabinoid also derived from the cannabis plant. It is associated with psychoactive and intoxicating effects (a “high”) and also has particular therapeutic effects. Script Wellness products do not contain THC and are regularly tested to ensure that THC is not present.
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Will CBD make me high?
No.
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Are Script Wellness products for everyone?
Yes, they are suitable for everyone over the age of 16. The Script Ease range is formulated to help and support menstruating women.
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Where are the products produced?
Script Wellness products are produced in the UK and in Europe. For example, the menstruation product is formulated in Switzerland, mixed in Germany and packaged in the UK.
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Where are ingredients sourced from?
The ingredients are sourced from around the world. Script Wellness is developing long-term partners who reflect our core values so that we can embed sustainable and ethical business practices throughout our supply chain.
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Where do you ship?
Currently Script Wellness ships only to customers in the UK, although we expect this to change very soon.
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Are all taxes included in the price?
Yes, all taxes and postal costs are included in the price.
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How long does shipping take?
We offer customers two shipping options:
- Free shipping using Royal Mail which takes up to 3 working days.
- Next-day delivery using DPD for an additional charge of £3.
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Where is my order?
If your order has not arrived as expected, please email us at support@scriptwellness.com. We will reply to you within 48 hours.
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Has my order been already shipped?
We send orders out within 48 hours of them being placed. If you have a question about a specific order, please email us at support@scriptwellness.com. We will reply to you within 48 hours.
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Do you ship internationally?
Currently Script Wellness ships only to customers in the UK, although we expect this to change very soon.
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Can I pay for the service with my gift card?
Yes you can redeem a gift card in our online store. Please proceed with your purchase in the normal way and, when you bring your bag to the checkout, there will be a box to enter the number of your gift card.
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How do I return my product?
Please click through to Customer Service. You will find full instructions on how to return a product and how to communicate with the Script team if there is anything we can help with.
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Do you accept payment by Direct Debit?
Currently we only accept payments through PayPal or by Credit Card (MasterCard and Visa). We will be introducing a Direct Debt facility in the near future.
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When do you take subscription payments?
We will take payment on the same day of the month as your initial order. So, for example, if you set up a monthly subscription on the 8th of the month, we will take payment for the next product on the 8th of the next month and despatch the product accordingly.
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What information of mine do you hold and how do you hold it?
Our approach to your data is detailed in our Privacy Policy which is available on the Script Wellness website. Please scroll to the bottom of the home page and you will find it there.
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I want to close my account. What do I need to do?
Please send us an email at support@scriptwellness.com. We will close your account and confirm back to you when that has been done.
When in doubt what to buy as a gift, this is the best option. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop. Amount is flexible and you can personalize your gift card with a message. Our gift cards have no expiration date and can be used to pay for all the services in our beauty studio or in our cosmetic shop.
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How should I store my Script Wellness products?
They are best kept away from heat and light, in a cool dark place such as a bedroom drawer or bathroom cupboard. In such conditions the products will remain stable for many months.
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